Customer service officer dach
✔ International Customer Contacts ✔ Customer Service & Aftersales ✔ 36 Days of Annual Leave ✔ Flexible Working Hours
Do you thrive on customer interaction, enjoy thinking commercially and never give up until you have found a solution? We are looking for a Customer Service Officer for our DACH region who will support customers from order processing through to aftersales. You combine smooth administrative follow-up with a commercial and solution-oriented approach. Together with our Sales colleagues, you build strong customer relationships and ensure that our customers can rely on Belysse.
In this varied role, you will divide your time approximately 50/50 between day-to-day Customer Service for a portfolio of customers and aftersales follow-up for the DACH region. You play a key role in connecting our customers, Sales and internal departments.
What will your role involve?
Customer Service – Order Management & Customer Relations
You are the first point of contact for a number of customers within the DACH region.
You process and carefully follow up on customer orders, from initial enquiry through to delivery.
You inform customers about products, prices, availability and delivery times.
You proactively think along with customers and work with the relevant colleagues to find suitable solutions.
You work closely with Sales and internal departments such as Planning, Transport and Credit Control to ensure smooth customer service.
Aftersales & Customer Care – Complaint Handling
You take ownership of complaint handling within your region and manage customer cases from A to Z.
You analyse complaints, identify their root causes and look for appropriate solutions.
You coordinate possible solutions or alternatives with Sales and the relevant internal departments.
You communicate professionally and with a strong customer focus about the progress and resolution of complaints.
You ensure that customers receive accurate and timely feedback, always striving to create a positive customer experience, even when things do not go as planned.
As a team player, you step in to support your colleagues and their customers whenever needed. You report directly to the Team Lead Customer Service.
Who are we looking for?
You have experience in a Customer Service or commercial inside sales role.
You are customer-oriented and focus on solutions and opportunities.
You take ownership and follow up on customer cases thoroughly, including complaints.
You communicate fluently in German, English and Dutch, both verbally and in writing.
You work accurately and are able to maintain an overview, even during busy periods.
Experience with SAP is an advantage.
You are sociable, communicative and enjoy working closely with Sales and other internal stakeholders.
What can you expect from us?
A varied role combining Customer Service, commercial customer contacts and Aftersales.
A position in a sustainable company where you can make a real impact on the customer experience.
Room for initiative, training and personal development.
Flexibility thanks to flexible working hours and one work-from-home day per week.
An attractive compensation package including 36 days of annual leave, meal vouchers, a pension savings plan and group insurance.
Ready to join our team?
Apply via our website and we will get back to you shortly. Curious about our application process and what it is like to work at Belysse? Working at Belysse | Belysse
We look forward to welcoming you to #thepeoplefrombelysse!
We are a team of experts with a strong heritage in soft flooring. We create, develop and manufacture sustainable floor coverings for premium commercial and residential applications. With our three leading brands – ITC, Modulyss and Bentley – and approximately 1,000 colleagues across Waregem, Tielt, Zele and Los Angeles, we are shaping the future of soft flooring every day.