Customer service officer dach
✔ Customer Contact ✔ International Environment ✔ 35 Days of Annual Leave ✔ Flexible Working Hours
Do you enjoy building strong customer relationships and ensuring that orders are followed up smoothly? Are you a strong communicator, detail-oriented and keen to think along with customers? Then we might have the perfect opportunity for you!
For our Customer Service department in Zele, we are looking for a Customer Service Officer who will be responsible for the customer portfolio of modulyss Netherlands, as well as one customer in Spain. You will be the main point of contact for your customers, ensuring that their orders and enquiries are handled accurately and on time. Together with Sales and various internal departments, you contribute to delivering an excellent customer experience every day.
What does your role involve?
You are the first point of contact for the customers of modulyss Netherlands and an assigned customer in Spain.
You manage your own customer portfolio and build professional, long-term customer relationships.
You process and follow up on customer orders accurately, from initial request to delivery.
You provide customers with information about products, prices, availability and delivery times.
You respond to customer enquiries and proactively contribute to providing smooth, customer-oriented service.
You carefully monitor orders and any changes, keeping customers informed in a timely manner.
You work closely with your Sales colleagues and internal departments such as Planning, Transport and Credit Control.
You actively look for possible solutions when orders or deliveries do not go according to plan.
As a team player, you support your colleagues with their customer portfolios whenever needed.
You report directly to the Team Lead Customer Service.
Who are we looking for?
You have experience in a Customer Service role.
You are customer-oriented and enjoy helping customers.
You communicate fluently and professionally in Dutch and English.
You work accurately and in a structured way, maintaining an overview even during busy periods.
You are a strong communicator and enjoy working closely with Sales and other internal stakeholders.
You have a solution-oriented mindset, take initiative and follow up on matters independently.
Experience with SAP is an advantage.
What can you expect from us?
A varied role with responsibility for your own customer portfolio.
A position within a sustainable company where you can make a real impact on the customer experience.
Room for initiative, training and personal development.
Flexibility through flexible working hours and one day of working from home per week.
An attractive salary package including 35 days of annual leave and additional benefits such as meal vouchers, a pension savings plan and group insurance.
Will you be joining our team soon?
Apply via our website and we will get in touch with you shortly. Curious about our recruitment process and what it is like to work at Belysse? Working at Belysse | Belysse
We look forward to welcoming you to #thepeoplefrombelysse!
We are a team of experts with a strong heritage in soft flooring. We create, develop and manufacture sustainable floor coverings for premium commercial and residential applications. With our three leading brands – ITC, Modulyss and Bentley – and approximately 1,000 colleagues across Waregem, Tielt, Zele and Los Angeles, we are building the future of soft flooring every day.